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The Best Hotel in the World in Latin America According to Tripadvisor’s 2025 Ranking

Secrets Akumal Riviera Maya, located in Mexico’s Riviera Maya, has been crowned the best hotel in the world in Tripadvisor’s Travelers’ Choice Best of the Best 2025 ranking. This adults-only all-inclusive resort not only represents the pinnacle of hospitality in Latin America but also surpasses global competitors from destinations such as Indonesia, the United States, and Brazil. With an almost perfect score based on millions of traveler reviews, the hotel stands out for its exceptional service, privileged location in a sea turtle sanctuary, and commitment to sustainable luxury. In a year when travelers seek authenticity and wellness, this recognition positions Mexico as a leader in the global hospitality industry, attracting visitors looking for romantic and relaxing getaways in a Caribbean paradise. This adults-only all-inclusive resort not only represents the pinnacle of hospitality in Latin America but also surpasses global competitors from destinations such as Indonesia, the United States, and Brazil. Location and Setting Secrets Akumal Riviera Maya is situated in Akumal, a coastal town on the Yucatán Peninsula, between Playa del Carmen and Tulum. This strategic location places it in the heart of the Riviera Maya, a region famous for its white-sand beaches, turquoise waters, and coral reefs. What makes this hotel truly unique is its proximity to a natural sea turtle sanctuary, where guests can snorkel and observe these creatures in their natural habitat without disturbing the ecosystem. The resort features 434 suites housed in contemporary-style buildings with Mayan-inspired touches, surrounded by mangroves and lush gardens that promote biodiversity. Akumal, whose name means “place of the turtles” in Mayan, is a less crowded destination than Cancún, allowing for a more intimate and authentic experience. The hotel stretches along an 800-meter private beach facing the Caribbean Sea, with direct access to the world’s second-largest coral reef. This location offers not only privacy but also opportunities for eco-friendly activities such as guided snorkeling tours and turtle releases — all aligned with responsible tourism practices. In 2025, amid a rise in environmental awareness, this integration with nature has been key to its success, drawing travelers who value sustainability without compromising on luxury. Why It Won First Place The triumph of Secrets Akumal Riviera Maya in Tripadvisor’s ranking is based on real guest reviews that consistently highlight its personalized service, high-quality gastronomy, and impeccable facilities. With over 10,000 positive reviews, the hotel achieved an average rating of 4.5 out of 5, outperforming thousands of global competitors. According to Tripadvisor, the Travelers’ Choice Best of the Best awards recognize hotels that receive an exceptionally high volume of positive reviews over a 12-month period, and Secrets Akumal distinguished itself through consistent excellence. One of the main reasons is the service. Guests praise the staff for their warmth and attention to detail — from butlers who anticipate needs to concierges who organize personalized experiences. One reviewer described the service as “the best we have experienced anywhere in the world,” highlighting the Mexican hospitality that makes visitors feel like family. Gastronomy also plays a key role: the resort features nine restaurants offering international cuisines, from Italian at Portofino to Asian at Himitsu, all with fresh ingredients and unlimited gourmet options. The food quality is described as “outstanding,” with an emphasis on local products such as Caribbean seafood and tropical fruits. The facilities also contribute to its acclaim. The suites are spacious, with private balconies, jacuzzis, and ocean views, decorated in neutral tones that evoke serenity. The infinity pool, 1,200-square-meter spa inspired by Mayan traditions, and private beach club are among guest favorites. The location in a turtle sanctuary adds a unique touch — guests can swim with sea turtles right in front of the hotel, combining luxury with conservation. In a post-pandemic context where travelers prioritize safe and relaxing destinations, the resort has implemented strict hygiene protocols, further enhancing its appeal. The hotel also stands out for its commitment to sustainability. As part of the Hyatt Inclusive Collection, it participates in sea turtle protection programs and plastic reduction initiatives — values that resonate with environmentally conscious travelers. This combination of luxury, nature, and service has allowed it to maintain the top position, surpassing hotels in iconic destinations such as Bali and Hawaii. Unlimited Luxury Secrets Akumal Riviera Maya is a paradise for couples and adults seeking to disconnect. As an all-inclusive resort, it offers the Unlimited-Luxury® concept, which includes gourmet dining, premium beverages, and activities at no extra cost. Guests can enjoy sunrise yoga sessions, tequila tastings, or excursions to nearby cenotes. The Secrets Spa, featuring hydrotherapy and massages inspired by Mayan rituals, is a sanctuary of relaxation, while the gym and tennis courts cater to more active visitors. The nightlife is vibrant, with live shows, themed bars, and romantic beach dinners. For nature lovers, snorkeling with turtles is an unforgettable experience — the hotel provides equipment and certified guides to ensure safe and educational encounters. Reviews often mention the “perfect beach,” with soft sand and calm waters ideal for sunset walks. In 2025, with the boom of wellness tourism, the resort has added wellness programs such as meditation sessions and personalized nutrition plans, appealing to a broader audience. Impact on Latin American Tourism This recognition not only elevates Secrets Akumal Riviera Maya but also boosts tourism across Mexico and Latin America. As the first hotel in the region to win Tripadvisor’s global title, it highlights Latin America’s potential to compete with traditional luxury destinations. Mexico, with its rich Mayan culture and biodiversity, benefits from increased bookings, fostering local employment and conservation efforts. Other Latin American hotels, such as Hyatt Zilara Cap Cana in the Dominican Republic, also appear in the top 10, showcasing the region’s diverse offerings. In a year marked by tourism recovery, this award encourages greater investment in sustainability, as travelers increasingly prioritize eco-friendly destinations. For Latin America, it represents an opportunity to position itself as a hub for accessible luxury, attracting European and North American markets. Secrets Akumal Riviera Maya is not just a hotel — it’s a transformative experience that blends luxury, nature, and Mexican hospitality. Its victory in Tripadvisor’s 2025 ranking confirms that Latin America can deliver the best in the world, with an emphasis on authenticity and well-being. If you’re seeking an escape where impeccable service meets natural beauty, this resort is unmatched. With reservations on the rise, 2025 is the perfect year to discover why it remains at the top.

By Jazmin Agudelo for Ruta Pantera on 10/18/2025 6:12:13 AM

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